Terms & Conditions

1. INTRODUCTION

1.1)	Welcome to the POS ArRahnu Gold-I platform. Customers are strongly advised to thoroughly read and comprehend these Terms and Conditions of POS ArRahnu Gold-i before utilizing our services.
1.2)	GO Capital Growth Sdn. Bhd. reserves the right to amend, modify or update these Terms and Conditions from time to time at its sole discretion. Any such amendments shall become effective upon being published on the Platform, unless otherwise stated. By continuing to use the Platform or engaging in communication with us, you will be deemed to have agreed to these changes upon their publication on the Platform.
1.3)	The POS ArRahnu Gold-i platform is owned and managed by GO Capital Growth.
1.4)	POS Ar-Rahnu Sdn Bhd has entered into collaboration with GO Capital Growth in relation to the development and sale of a digital gold product known as "POS ArRahnu Gold-i." Under this collaboration, GO Capital Growth will be involved in the management and operation of a digital gold trading platform (the "POS ArRahnu Gold Platform") and the supply of Gold Products to POS Ar-Rahnu Sdn Bhd or customers who engage in transactions on the POS ArRahnu Gold-i Platform.

2. INTERPRETATION

In these Conditions:

Items	Meaning
Currency	Transaction in Malaysia Ringgit (MYR) only.
Customer (you/your)	Any individual who engages in transactions using the Platform, whether for buying, selling or convert Digital gold or any other party as outlined in these Terms.
Custodian	GO Capital Growth acts as the custodian of the POS ArRahnu Gold-i, responsible for identifying, arranging, and paying the security vault service provider to safely keep the physical gold bars.
Security	The Digital gold sold under the Platform will be backed by casted gold bars weighing 1,000 grams/1 kg, which will be kept in a dedicated security vault on behalf of the customers.
POS ArRahnu Gold-i	An account created on the Platform for the purpose of buying, selling and conversion of Digital gold.
Gold Bar Fulfillment	Refers to a redemption of your ownership in the POS ArRahnu Gold-i account to the Physical minted gold bar (Exclude any buy and/or sell transactions).
Gold Supplier (we/us)	GO Capital Growth Sdn. Bhd. (Company Registration No. 200901037559), is responsible for all transactions on the Platform.
Gold Amount	All transactions are conducted in Ringgit Malaysia, which is equal to the quantity of gold to be transacted multiplied by the live market gold price quoted by GO Capital Growth.
Initial Purchase	The first-time purchase of Digital gold is made by you during the POS ArRahnu Gold-i account opening.
SIRIM	SIRIM is Malaysia’s recognized certification and standards body that provides independent testing, inspection, and certification services. SIRIM certification verifies that gold products meet the applicable quality and compliance requirements, providing assurance of authenticity, traceability, and product integrity for consumers and stakeholders.
Transaction History	The Platform displays the transaction history of purchases and sales of Digital gold and fulfillment of Physical minted gold bars.
Security Vault	Safeguards G4S Malaysia (SG4S), appointed by GO Capital Growth, to safe keep the physical gold bars.
Terms	Terms and Conditions.

3. POS ARRAHNU GOLD ACCOUNT

3.1)

Account Opening
To be eligible to register a customer account on the POS ArRahnu Gold-i Platform, you must meet the following criteria and represent and warrant that:

a)	Are 18 years old and above.
b)	Are a Malaysian citizen (Accepted ID No, MyKad or MyTentera only) or a non-Malaysian with a local bank account.
c)	Agree to undergo personal identity and residency checks for anti-money laundering purposes; you shall provide us with documentation such as NRIC/valid passport during registration.
d)	Will only maintain one (1) POS ArRahnu Gold-i account at any given time.
e)	Will not infringe upon any rights of our intellectual property rights.

We reserve the right to reject an application and freeze or close a customer account at our sole discretion and without reason.

3.2)

Third Party Access
During the account registration process, you are encourage to provide the details of your personal representative/nominee. This information will be crucial to facilitate the administration of your account in the event of any unforeseen events. Please note that your personal representative/successor may be subject to the same criteria as a customer, including undergoing personal identity and residency checks. It is essential to inform your personal representative/successor about this requirement during the registration process.

3.3)

Dormant Account
A customer account will be considered dormant if it has a zero-gold balance and there have been no transaction in the account for the past 12 (twelve) months, excluding storage fees. In such cases, customers will receive a notification as a reminder to activate the account or the option to close the account.

3.4)

Account Closing

a)	An account may only be closed if there are no outstanding gold balances remaining in that account.
b)	Any pending storage fees for settlement will be deducted from the gold account before account closure.
c)	In the case of deceased customers, the closing of the account can only be carried out by the personal representative/nominee with submission of required document and proof.
d)	To close the account, please contact our customer services team.
e)	GO Capital Growth reserves the right to suspend or close a customer's account if the customer fails to respond to requests for information or if the account remains inactive or dormant for a continuous period of more than twelve (12) months, subject to applicable laws, regulations, and the terms governing the POS ArRahnu Gold-i account.
f)	The process for account closure will take 2-3 business days.
g)	Customer will receive a notification from GO Capital Growth in the event of account closure.

3.5)

Personal Data
Customer hereby express consent and authorize GO Capital Growth to disclose your financial condition, details of POS ArRahnu Gold-i account and relationship for the following uses of your personal data:

a)	Authorities in Malaysia and elsewhere for the purpose of complying with legal, regulatory, compliance, and risk management requirements, including for compliance with the US’ Foreign Account Tax Compliance Act (“FATCA”) and the Organization for Economic Cooperation and Development’s Common Reporting Standards (“CRS”).
b)	Bank Negara Malaysia's Credit Bureau, Cagamas Berhad, Credit Guarantee Corporation Malaysia Berhad, and credit bureaus established under the Credit Reporting Agencies Act 2010.
c)	Any other person or entity to whom disclosure is permitted or required by any law, regulation, or governmental directive.

4. PROHIBITED USES

4.1 You undertake that you will not breach any applicable law, guidelines, or regulations, including but not limited to the following activities:

a)	Use the POS ArRahnu Gold-i account directly or indirectly for transactions involving any unlawful activities.
b)	Conceal or disguise activities that are, in fact, unlawful.
c)	Utilize any funds from the POS ArRahnu Gold-i account for money laundering or unlawful purpose activities.

5. FORCE MAJEURE

5.1 GO Capital Growth Sdn Bhd and POS ArRahnu Sdn Bhd will not be liable to any customer or any third party for any loss or damage in connection with the inability to use the Platform, loss of anticipated savings/earnings, any indirect or consequential loss or damage, liability, injury, or expenses if GO Capital Growth and POS ArRahnu Sdn Bhd are unable to perform or provide any services due to Force Majeure.

6. CHANGES IN TERMS AND CONDITIONS

6.1 GO Capital Growth reserves the right to change any or all the above Terms whenever deemed necessary.

7. APPLICABLE LAW

7.1 These Terms shall be subject to, governed by, and construed in accordance with the Laws of Malaysia.

8. PURCHASE OF POS ARRAHNU GOLD

8.1 These terms apply in relation to the purchase of Digital gold, and the customer should read and understand them before starting the purchase of Digital gold.

You acknowledge that, with regards to the POS ArRahnu Gold-i account:

i.	You are required to maintain a minimum amount of MYR10.00 worth of gold balance at all times.
ii.	The gold market is volatile, and fluctuations can occur.
iii.	Losses can be incurred from such an investment.
iv.	An investment in gold provides no dividend or profit yield.
v.	Gold price would have to rise sufficiently over the investment period to yield a profit on sale.
vi.	The value of investments and storage fees can vary depending on fluctuations in the international and/or local gold and foreign exchange market.
vii.	Investment in gold is not guaranteed by GO Capital Growth, POS ArRahnu Sdn Bhd nor protected by Perbadanan Insurans Deposit Malaysia (PIDM).

You are offered to purchase minimum Digital gold worth MYR 10.00 (Ten Ringgit Malaysia) or its equivalent in gram at the live market gold price shown on the Platform.

The purchase price quoted on the Platform will be determined by GO Capital Growth and POS ArRahnu at its discretion, considering all the relevant factors.

You are offered an option to purchase the Digital gold in either Gram or Ringgit Malaysia.

Transaction may be made on a business day between 8.30 am to 11.59 pm, 365 days a year.

Your daily purchase transaction limit is up to 1000 grams/1 kg during the trading hours and/or business day. GO Capital Growth has the right to cancel and reverse any of your purchases that exceed the daily transaction limit.

GO Capital Growth reserves the right to vary the daily transaction limit as may be reasonably necessary.

You are responsible for reviewing and ensuring that the quoted price and transaction details are accurate and acceptable before confirming any purchase. Once a transaction has been confirmed, it shall be deemed final and binding, and no cancellation, amendment, or refund will be permitted.

You acknowledge that the purchases are subject to GO Capital Growth's and POS ArRahnu discretion from time to time, as indicated by notices posted on the Platform. This is the minimum amount of gold you need to purchase in order to start a POS ArRahnu Gold-i account.
Initial Purchase
MYR 10.00 or its equivalent in gram
Subsequent Purchase
MYR 10.00 or its equivalent in gram

9. STORAGE

9.1	Your legal rights, title, interest, and property in POS ArRahnu Gold-i shall always be vested with you.
9.2	You hereby agree to appoint GO Capital Growth, and we agree to act as the custodian of POS ArRahnu Gold-i to identify, arrange, and pay the Security vault service provider to safe keep your physical gold bars.
9.3	As part of the GO Capital Growth custodian role, GO Capital Growth shall ensure the security of the gold bars is protected by acquiring sufficient insurance/Takaful.
9.4	You will not hold GO Capital Growth and POS ArRahnu liable for any loss, charge, and liability resulting from the negligence of the security vault service provider.
9.5	GO Capital Growth may, at any time, in our absolute discretion, prescribe, amend, or implement such procedures, requirements, and conditions in relation to the deposit and/or withdrawal of the physical gold bars whenever GO Capital Growth deems reasonably fit and appropriate.
9.6	In the event that GO Capital Growth ceases its business or operations or is liquidated, GO Capital Growth will assign a legal entity to act as an administrator to liquidate the gold owned by customers in Ringgit Malaysia according to market value, where the cost of liquidation shall be borne by customers.

10. STORAGE FEE

10.1

You agree and undertake to pay, in grams of gold, the monthly storage fee for your POS ArRahnu Gold Account.

10.2

The storage fee is 1% per annum shall be charges based on your daily gold holding. The storage fee will be accrued on a daily basis and will be debited from the account monthly at the end of the month. The amount charged shall be 1% per annum or the equivalent of RM1.00 in gold grams per month, whichever is higher. In the event of account closure, the storage fee would be calculated on a pro-rata basis. A Sales and Service Tax (SST) of 6% shall be imposed on the storage fee and charged in accordance with the prevailing laws and regulations.

For illustration purposes only.
If you are holding onto 100 grams of gold throughout the month of January, the storage fee would be the higher of:

-	1% x 100 grams x 31/365 days = 0.085 grams; or
-	0.004 grams or RM1.00 (or its equivalent in gram)

SST Calculation (6%)
0.085 grams x 6% = 0.0051 grams

This means that the monthly storage fee for 100 grams would be:
0.085 + 0.0051 = 0.0901 grams of gold.

This storage fee is calculated at such a rate and subject to such minimum charges per month, as may be determined from time to time. GO Capital Growth will notify you by posting on the Platform at least five (5) business days prior to the effective date of any change.

10.3

The obligation to pay the storage fee in respect of the relevant Digital Gold shall cease upon your submission of a valid request for either

i)	the buy-back of the Digital Gold or
ii)	(ii) the physical fulfilment of the gold, in accordance with these Terms and Conditions.

11. BUY BACK OF POS ARRAHNU GOLD

11.1

You must be the legal owner of the POS ArRahnu Gold-i Account and act on your own behalf, not as the agent or representative of another person, individual, or organization.

11.2

The price offered to the customer is the live market gold price shown on the POS ArRahnu Gold-i Platform.

11.3

The proceeds of the sale will be credited into the bank account registered in the POS ArRahnu Gold-i Platform using the available payment methods. The amount will be reflected T+2 business days.

11.4

You shall be responsible for paying:

a)	all taxes or levies payable; and
b)	Zakat for Muslim customers, subject to the requirement of nisab and haul.

11.5

GO Capital Growth reserves the right to reject any sale request from any of its customers if the said sale of gold transaction causes the daily aggregate sale of gold transactions from all customers to exceed the Daily aggregated limit, or whenever GO Capital Growth deems it appropriate. The maximum Daily aggregated limit is 20,000 grams/20kg and is subject to discretion from time to time.

12. PHYSICAL GOLD FULFILMENT

12.1

You have the option to convert your available gold balance in the POS ArRahnu Gold-i account to Physical minted gold bars.

12.2

Each minted bar is sealed in protective certificate or security packaging, certifying its 999.9 purity and stated weight. In addition, all minted bars are certified by SIRIM to ensure the highest levels of purity, quality, and compliance with applicable standards.

12.3

Fulfilment of gold from your account to Physical minted gold bars may only be executed by customers who are registered with the POS ArRahnu Gold-i account:

The denomination of minted gold bars and the physical gold fulfilment fee will be imposed upon request of the service.

Making Charges

Denomination (gram)	Making Charges/pc (MYR)
0.5	53.40
1	72.00
4.25	135.50
5	162.00
10	204.00
21.25	325.50
50	685.00
100	1095.00

Courier Charges

Courier, Handling & Packaging Charges	Cost	Packing Limit
WM/EM	MYR30.00 per parcel	30pcs/100g

Notes:

(i)	The fulfillment fee refers to Making Charges (Premium/Pcs + Handling Charges/Pcs + Insurance/Pcs) + Packaging & Shipping + 8% SST .
(ii)	Packaging and shipping charges shall be applied only once.
(iii)	GO Capital Growth reserves the right to revise the fulfillment cost from time to time without prior notice. The changes will be based on the charges imposed by the vendors and service providers.
(iv)	Each physical gold fulfilment request is subject to a maximum limit of 100 grams of minted gold bars or 30 pieces per parcel, whichever limit is reached first.
(v)	This policy applies to both West Malaysia and East Malaysia; delivery is available in Malaysia only.

For illustration physical gold fulfilment only.

Scenario	Calculation			Total Customer to Pay
Scenario	Making Charges	Packaging Shipment	8% SST	Total Customer to Pay
2 grams of physical gold (same denomination - 1 gram)	MYR 72.00 x 2 pcs	MYR30.00	MYR13.92	MYR 187.92
100 grams of physical gold (multiple denomination)	50 gram - MYR 685.00x 1 pcs 10 gram - MYR 204.00x 3 pcs 5 gram - MYR 162.00 x 4 pcs	MYR30.00	MYR155.60	MYR 2,130.60

For physical delivery, the purchaser shall appoint GO Capital Growth as their agent (wakil) to keep/hold the purchased/converted gold in custody (wadiah) until collection by the purchaser or their appointed agent (wakil), or delivery of the gold by the agent (wakil).

The estimated delivery time is 3-5 business days for Peninsular Malaysia and 3-7 business days for East Malaysia. Customers may monitor the delivery status on the Platform.

If a physical minted gold bar is returned by the courier service due to unsuccessful delivery or non-collection, GO Capital Growth's customer service team will contact the customer to arrange a second delivery attempt. Any additional delivery or re-delivery charges incurred shall be borne by the customer.

Customers are responsible for ensuring that the Physical minted gold bar is sent to the correct dispatch address. Failure to do so may result in the loss of the minted gold bar and GO Capital Growth shall not be held responsible for such instances. Physical minted gold bars will be delivered exclusively via an appointed courier service.

12.4)

In the event that a customer receives a physical minted gold bar and reasonably suspects it to be counterfeit or discovers any loss or discrepancy relating to the delivery, the customer must immediately lodge a police report and notify GO Capital Growth's customer service team. GO Capital Growth reserves the right to report such incidents to the relevant legal, governmental, regulatory, or law enforcement authorities, where required or permitted by applicable law.

13. PHYSICAL GOLD FULFILMENT

13.1)	GO Capital Growth shall be responsible for processing and administering all customer refunds in accordance with these Terms and Conditions and any applicable policies.
13.2)	GO Capital Growth shall be responsible for processing and receiving all payments made by customers in connection with transactions conducted through the POS ArRahnu Gold-i Platform.