Frequently Asked Questions
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POS ARRAHNU GOLD PRODUCT

1. What is POS ArRahnu Gold-i?
  POS ArRahnu Gold-i offers a simple and cost-effective way to own digital gold in quantities that suit all budgets. You can buy, invest, and accumulate digital gold in fractional amounts with multiple redemption options to physical minted gold bars. The company is primarily engaged in ArRahnu (Islamic pawnbroking).
Note:
a) POS ArRahnu Sdn Bhd is the referral of this product.
b) The buying and selling of gold are managed by GO Capital Growth Sdn Bhd.

2. Who owns the gold that I bought?
 
GO Capital Growth purchases large amounts of gold bars and securely stores them in a vault. These gold reserves enable GO Capital Growth to offer economies of scale and pass on the savings to POS ArRahnu Gold-i users. When you buy POS ArRahnu Gold-i, you become the rightful owner with a legal title to the gold, while GO Capital Growth serves as the custodian ensuring its safekeeping.


3. How is the gold quality ensured?
 
GO Capital Growth ensures the quality of the gold in the following ways:
a) The gold meets the highest standards, being 24K gold with 999.9 purity, certified in accordance with SIRIM standards.
b) Gold bars are stored privately and securely in a Vault Facility provided by Safeguards G4S Malaysia (SG4S).
c) All gold held is ensured for its full replacement value, providing added protection and peace of mind.
d) Your gold is stored securely in the Security Vault, which undergoes daily reconciliation and accounting to ensure accurate records and proper custody.
e) POS ArRahnu Gold-i is certified as a Shariah-compliant digital gold product by the Shariah Adviser of GO Capital Growth, namely SALIHIN Shariah Advisory Sdn. Bhd. (“SALIHIN”). The transaction processes of POS ArRahnu Gold-i are conducted in accordance with the Shariah Standard on Gold at all times.
f) GO Capital Growth always holds more gold in the Vault than the amount held by the customers.


4. Who may open a POS ArRahnu Gold-i account?
 
a) The individual must be above 18 years old.
b) Malaysian and permanent residents with valid MyKad or MyTentera
c) Non-Malaysians are eligible to open an account, provided they maintain a valid local Current or Saving Bank Account in Malaysia.

PURCHASE OF POS ARRAHNU GOLD

1. What are trading hours to perform gold transactions?
  Transactions Buy, Sell and Convert can be performed on the POS ArRahnu Gold-i Platform from 8.30 am to 11.59 pm, 365 days a year.

2. How can I be assured of the purity of the gold I buy?
  All Gold Bars are made of 999.9 fine gold (24K) and are stamped with the exclusive GO+ logo and a unique registered serial number, serving as a certificate of authenticity. In addition, all gold bars are also certified in accordance with SIRIM standards to ensure the highest levels of purity and quality.

3. What is the live market price and how is the price of POS ArRahnu Gold-i set?
  The price of POS ArRahnu Gold-i is based on the current live market gold price, which is updated continuously in real-time throughout the trading day. When you proceed to checkout, the quoted price is the exact amount you would pay at that particular moment. To ensuring pricing accuracy, the quoted is valid for 20 seconds and will needs to be refreshed once if expire.

4. Is there a daily limit and how much money I can purchase?
 
  Initial Purchase
MYR		 Subsequent Purchase
MYR
Minimum Amount MYR10 (Equivalent to approximately 0.003 gram) MYR10 (Equivalent to approximately 0.003 gram)
 
Maximum Daily Limit Gram FPX Payment (per Transaction)
✓FPX
1000 MYR30,000 - MYR50,000

Note:
*FPX daily limit is subject to your internet banking limit with your bank.

5. Do I need to maintain a minimum balance in my POS ArRahnu Gold-i account?
  Yes, you need to maintain a minimum balance of MYR10.00 worth of gold balance in your POS ArRahnu Gold-i account at all times for payment of your storage fees.

BUY BACK OF POS ARRAHNU GOLD

1. Can I sell back my digital gold to GO CAPITAL GROWTH?
  Yes, you can sell your digital gold back to us anytime, and there will be no charges for the transaction. The proceeds from the sale will be credited to the local account registered on the local account registered on the POS ArRahnu Gold-i platform.
2. When will I get my fund after I sell my digital gold on POS ArRahnu Gold-i Platform?
 
Payment Method Time-frame (*Business Days)
Credited to Bank Account Within 48 hours

*Business days referring to Federal Territory.

STORAGE

1. Is my POS ArRahnu Gold-i safe?
  Absolutely!
✓Gold bars stored with SG4S are covered by insurance for full replacement value.
✓Metal account statements are issued daily by SG4S to confirm the details of total holdings.
✓Daily reconciliations by GO Capital Growth to continuously ensure accuracy and accountability.
✓Annual audit will be conducted by SALIHIN Shariah Advisory Sdn Bhd at the vault facility to confirm the compliance and accuracy.
✓You can log into your POS ArRahnu Gold-i account at any time to view your transactions and gold bar holding.
2.How long I can hold on to my gold?
 There are no minimum or maximum periods for your POS ArRahnu Gold-i.

3.What are the storage fees?
 Storage fees are 1% per annum based on your daily gold holding. The storage fees will be automatically deducted from the available gold balance in your POS ArRahnu Gold-i account at the end of each month or MYR 1.00 equivalent in grams, whichever is higher. POS ArRahnu Gold-i is committed to passing on the savings of the storage fee to you as its AUM (Assets Under Management) increases and economies of scale are achieved.

4.Do I have personal access to my gold?
 The gold bars are stored in high-security vault and there is no public access to any of SG4S vaults.

PHYSICAL GOLD FULFILMENT

1. How do I convert my POS ArRahnu Gold-i to Minted gold bars?
  Yes, you have an option to convert available Digital gold balance in the POS ArRahnu Gold-i account to physical Minted gold bars.
2. What is the cost of my fulfilment fee?
  Making Charges
Denomination (gram)Making Charges/pc (MYR)
0.553.40
172.00
4.25135.50
5162.00
10204.00
21.25325.50
50685.00
1001095.00

Courier Charges
Courier, Handling & Packaging Charges Cost Packing Limit
WM/EM MYR30.00 per parcel 30pcs/100g

Note:
1) The fulfilment fee refers to Making Charges: (Premium/Pcs + Handling Charges/Pcs + Insurance/Pcs) + Packaging & Shipping + 8% SST.
2) Packaging and shipping charges shall be applied only once.
3) GO Capital Growth reserves the right to revise the fulfilment fee from time to time without prior notice. The changes will be based on the charges imposed by the vendor and service providers.
4) The maximum physical gold fulfillment of minted gold bars is 100 grams or a maximum of 30 pieces per parcel, whichever limit is reached first. This policy applies to both West Malaysia and East Malaysia; delivery is available within Malaysia only.

For illustration physical gold fulfilment only.
Scenario Calculation Total Customer to Pay
Making Charges Packaging Shipment 8% SST
2 grams of physical gold (same denomination - 1 gram) MYR 72.00 x 2 pcs MYR30.00 MYR13.92 MYR187.92
100 grams of physical gold (multiple denomination) 50 gram - MYR 685.00 x 1 pcs
10 gram - MYR 204.00 x 3 pcs
5 gram - MYR 162 x 4 pcs 		MYR30.00 MYR155.60 MYR 2,130.60

DOORSTEP DELIVERY

1. What is the estimated delivery time?
 
Destination Standard Delivery (business days)
Peninsular Malaysia 3-5
East Malaysia 5-7

Note:
• Business days are based on Federal Territory working days.
• During peak seasons, we kindly ask for your understanding as we may require additional time to carefully package and arrange the shipment of the minted gold items.
• For physical delivery, the purchaser needs to appoint the seller as his/her agent (wakil) to keep/hold the gold purchased/converted in its custody (wadiah) until the collection takes place by the purchaser or his/her appointed agent (wakil), or delivery of the gold by the agent (wakil).

RETURNS AND REPLACEMENT

1.Can my Minted gold bar be returned?
 As a general policy, we do not provide returns for Minted gold bars. However, if you believe your situation falls under exceptional circumstances, please feel free to contact our customer services team for further assistance.

2.What happens if my gold is lost during transit?
 Rest assured that your gold is fully insured. If, for any reason, you do not receive your minted gold bar within the standard stipulated business days after applying for delivery, please reach out to our customer services team immediately. They will guide you through the necessary procedures to address the situation.

PAYMENT METHODS

1.What are the available payment channels?
  ✓ FPX*

Note: *The processing fee for FPX transactions is MYR1.20 per transaction.

ORDER AND PAYMENT CANCELLATION

1.How do I cancel my order and payment?
 No cancellations can be made once the order is paid and confirmed. For any further assistance, please contact our customer services team.

ACCOUNT CLOSING

1.What is a dormant account?
 A dormant account refers to an account, in this case, the POS ArRahnu Gold-i account, that has become inactive due to having a NIL (zero) balance in the gold holdings and no debit or credit activity for a consecutive period of 12 (twelve) months after the date of the NIL gold balance. In such cases, the account is considered dormant or inactive until further activity occurs.

2.How do I reactivate my dormant account?
 You are required to contact our customer services team.

3.How do I close my POS ArRahnu Gold-i account?
 For a smooth account closure process of your POS ArRahnu Gold-i account, please ensure that there are no outstanding gold balances remaining in your account. Next, kindly reach out to our customer services team, and they will be glad to assist you with the account closure request.

FOR MORE ENQUIRIES

1. Contact Us Anytime
 
Customer Services Team Details
Operation hour: Monday - Friday: 09:00 am to 5:00 pm (Excluding Public holiday)
Contact No.: +603 2267 2267 EXT 6741
Email: PARSB-OPS@pos.com.my
Company Address: Tingkat 3, Ibu Pejabat Pos Kompleks Dayabumi, 50670 Wilayah Persekutuan Kuala Lumpur


OTHER INFORMATION

1.Is my POS ArRahnu Gold-i Account protected by Perbadanan Insurans Deposit Malaysia (PIDM)?
 POS ArRahnu Gold-i account is a non-principal guaranteed product, non-interest-bearing account and it is NOT protected by PIDM.

2.Is there any risk exposed to POS ArRahnu Gold-i account?
 

a) Investment Risk
The value of your gold holdings and any potential returns are subject to fluctuations in the gold market. As gold prices can be volatile, there is no guarantee of returns, and you may experience lower returns or incur losses.

b) Pricing Risk
The value of gold may decline due to various factors, including changes in economic conditions, industry developments, market sentiment, and geopolitical events. These factors may affect the price of gold independently of broader market movements.

c) Market Risk
POS ArRahnu Gold-i is exposed to market risk arising from adverse price movements. Factors such as changes in global gold prices, interest rates, and foreign exchange rates may affect the value of your investment.


Note:
* We strongly recommend that you carefully read and understand the Terms and Conditions governing the POS ArRahnu Gold-i Account before registering. You should make an informed decision based on your own assessment and, where appropriate, seek independent professional advice.



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