Pos Malaysia Gold-i PRODUCT
1. | What is Pos Malaysia Gold-i? | ||||||||||||||||
Pos Malaysia Gold-i is a simple and cost-effective way to own Digital gold in quantities to suit all budgets,
you are able to buy, invest and accumulate Digital gold at fractional amount with multiple redemption options
to physical Minted gold bar.
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2. | Who owns the gold that I bought? | ||||||||||||||||
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3. | How is the gold quality ensured? | ||||||||||||||||
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4. | Who may open a Pos Malaysia Gold-i account? | ||||||||||||||||
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PURCHASE OF Pos Malaysia Gold-i
1. | What are trading hours to perform gold transactions? | ||||||||||||||||
Transactions Buy, Sell and Convert can be performed on the Pos Malaysia Gold-i Platform from 8.30 am to 11.59 pm, 365 days a year.
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2. | How can I be assured of the purity of the gold I buy? | ||||||||||||||||
Bars of 999.9 fine gold are bearing the branded IGR™ logo and registered serial number imprinted in the gold bar to act as a Certificate. All the gold bars meet the LBMA Good Delivery Standard to ensure the highest levels of purity and quality.
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3. | What is the live market price and how is the price of Pos Malaysia Gold-i set? | ||||||||||||||||
GO Capital Growth offers Pos Malaysia Gold-i at the current live market gold price, which is continuously updated in real-time throughout the day. When you proceed to checkout, the quoted price is the exact amount you would pay at that particular moment. This quote remains valid for 20 seconds and needs to be refreshed if the rates expire.
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4. | Is there a daily limit and how much money I can purchase? | ||||||||||||||||
Note: * FPX daily limit is subject to your internet banking limit with your bank. |
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5. | Do I need to maintain a minimum balance in my Pos Malaysia Gold-i account? | ||||||||||||||||
Yes, you need to maintain minimum balance of MYR25.00 worth of gold balance in your Pos Malaysia Gold-i
account at all times for payment of your storage fees.
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BUY BACK OF Pos Malaysia Gold-i
1. | Can I sell back my digital gold to GO CAPITAL GROWTH? | ||||
Yes, you can sell your digital gold back to us anytime, and there will be no charges for the transaction. The proceeds from the sale will be credited to the local account registered on the Pos Malaysia Gold-i platform.
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2. | When will I get my fund after I sell my Pos Malaysia Gold-i? | ||||
Note: * Business days referring to Federal Territory. |
STORAGE
1. | Is my Pos Malaysia Gold-i safe? | ||||||||||
Absolutely!
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2. | How long I can hold on to my gold? | ||||||||||
There is no any minimum or maximum period imposed.
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3. | What are the storage fees? | ||||||||||
Storage fees are 1% per annum based on your daily gold holding. The storage fees will be automatically deducted from the available gold balance in your Pos Malaysia Gold-i account at the end of each month or MYR 1.00 equivalent in grams, whichever is higher. Pos Malaysia Gold-i is committed to passing on the savings of the storage fee to you as its AUM (Assets Under Management) increases and economies of scale are achieved.
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4. | Do I have personal access to my gold? | ||||||||||
The gold bars are stored in high-security vault and there is no public access to any of SG4S vaults.
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PHYSICAL GOLD FULFILMENT
1. | How do I convert my Pos Malaysia Gold-i to Minted gold bars? | ||||||||||||||||||||||||||||||||||||||||||||||||||
Yes, you have an option to convert available Digital gold balance in the Pos Malaysia Gold-i account to
physical Minted gold bars. Each minted bar is bearing the exclusive branded IGR™ logo and sealed
in protective Certificate or in IGR security packaging that guarantee the 999.9 purity and weight.
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2. | What is the cost of my fulfilment fee? | ||||||||||||||||||||||||||||||||||||||||||||||||||
Making Charges
Courier Charges
Note:
For illustration physical gold fulfilment only.
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DOORSTEP DELIVERY
1. | What is the estimated delivery time? | ||||||||||||
Note:
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RETURNS AND REPLACEMENT
1. | Can my Minted gold bar be returned? |
As a general policy, we do not provide returns for Minted gold bars. However, if you believe your situation falls under exceptional circumstances, please feel free to contact our customer services team for further assistance.
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2. | What happens if my gold is lost during transit? |
Rest assured that your gold is fully insured. If, for any reason, you do not receive your minted gold bar within the standard stipulated business days after applying for delivery, please reach out to our customer services team immediately. They will guide you through the necessary procedures to address the situation."
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PAYMENT METHODS
1. | What are the available payment channels? | ||||
The processing fee for FPX transactions is MYR1.20 per transaction. |
ORDER AND PAYMENT CANCELLATION
1. | How do I cancel my order and payment? |
No cancellation can be done once the order are paid and confirmed. Please contact our customer services
team for any further assistance.
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ACCOUNT CLOSING
1. | What is a dormant account? |
A dormant account refers to an account, in this case, the Pos Malaysia Gold-i account, that has become inactive due to having a NIL (zero) balance in the gold holdings and no debit or credit activity for a consecutive period of 12 (twelve) months after the date of the NIL gold balance. In such cases, the account is considered dormant or inactive until further activity occurs.
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2. | How do I reactivate my dormant account? |
You are required to contact our customer services team.
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3. | How do I close my Pos Malaysia Gold-i account? |
For a smooth account closure process of your Pos Malaysia Gold-i account, please ensure that there are no outstanding gold balances remaining in your account. Next, kindly reach out to our customer services team, and they will be glad to assist you with the account closure request.
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FOR MORE ENQUIRIES
1. | Contact Us Anytime | ||||||||||
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OTHER INFORMATION
1. | Is my Pos Malaysia Gold-i Account protected by Perbadanan Insurans Deposit Malaysia (PIDM)? | ||||||
Pos Malaysia Gold-i account is a non-principal guaranteed product, non-interest-bearing account and it is NOT protected by PIDM.
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2. | Is there any risk exposed to Pos Malaysia Gold-i account? | ||||||
* We recommend that you carefully review and comprehend the Terms and Conditions of the Pos Malaysia Gold-i Account. Before registering, please make an informed decision based on your own judgment and/or seek independent advice, if necessary. |