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Pos Malaysia Gold-i PRODUCT

1. What is Pos Malaysia Gold-i?
  Pos Malaysia Gold-i is a simple and cost-effective way to own Digital gold in quantities to suit all budgets, you are able to buy, invest and accumulate Digital gold at fractional amount with multiple redemption options to physical Minted gold bar.
Note:
1.1) POS ArRahnu’s sdn Bhd is the referral of this product.
1.2) The buying and selling of gold are powered by Ace Capital Growth Sdn. Bhd. (“ACE”) a subsidiary of Ace Innovate Asia Berhad.

2. Who owns the gold that I bought?
 
GO Capital Growth purchases large amounts of gold bars and securely stores them in a vault. These gold reserves enable GO Capital Growth to offer economies of scale and pass on the savings to Pos Malaysia Gold-i users. When you buy Pos Malaysia Gold-i, you become the rightful owner with a legal title to the gold, while GO Capital Growth serves as the custodian ensuring its safekeeping.


3. How is the gold quality ensured?
 
GO Capital Growth ensures the quality of the gold in the following ways:
You own and have full legal title to every gram of gold in your Pos Malaysia Gold-i account.
Gold bars are stored privately and securely in a Vault provided by Safeguards G4S Malaysia (SG4S).
Gold bars are stored privately and securely in the Vault provided by the Safeguards G4S Malaysia (“SG4S”) that guard it around the clock by trained security team.
All gold held are insured for its full replacement value.
Your gold is stored securely in the security vault which is reconciled and accounted for each day.
Pos Malaysia Gold-i is certified as a Shariah-compliant digital gold product by the Shariah Adviser of GO Capital Growth, namely SALIHIN Shariah Advisory Sdn. Bhd. (“SALIHIN”). The transaction processes of Pos Malaysia Gold-i must comply with the Shariah Standard on Gold at all times.
ACE always holds more gold in the Vault than the amount held by our customer.


4. Who may open a Pos Malaysia Gold-i account?
 
The individual must be above 18 years old.
Malaysian and permanent residents with valid MyKad & MyTentera
Non-Malaysians may also open an account, provided they have a local Current or Saving Bank Account in Malaysia.

PURCHASE OF Pos Malaysia Gold-i

1. What are trading hours to perform gold transactions?
  Transactions Buy, Sell and Convert can be performed on the Pos Malaysia Gold-i Platform from 8.30 am to 11.59 pm, 365 days a year.

2. How can I be assured of the purity of the gold I buy?
  Bars of 999.9 fine gold are bearing the branded IGR™ logo and registered serial number imprinted in the gold bar to act as a Certificate. All the gold bars meet the LBMA Good Delivery Standard to ensure the highest levels of purity and quality.

3. What is the live market price and how is the price of Pos Malaysia Gold-i set?
  GO Capital Growth offers Pos Malaysia Gold-i at the current live market gold price, which is continuously updated in real-time throughout the day. When you proceed to checkout, the quoted price is the exact amount you would pay at that particular moment. This quote remains valid for 20 seconds and needs to be refreshed if the rates expire.

4. Is there a daily limit and how much money I can purchase?
 
  Initial Purchase
MYR
Subsequent Purchase
MYR
Minimum Amount MYR25 (Equivalent to approximately 0.1 gram) MYR25 (Equivalent to approximately 0.1 gram)
 
Maximum Daily Limit Gram Payment
FPX
1000 MYR30,000 - MYR50,000

Note:
* FPX daily limit is subject to your internet banking limit with your bank.

5. Do I need to maintain a minimum balance in my Pos Malaysia Gold-i account?
  Yes, you need to maintain minimum balance of MYR25.00 worth of gold balance in your Pos Malaysia Gold-i account at all times for payment of your storage fees.

BUY BACK OF Pos Malaysia Gold-i

1. Can I sell back my digital gold to GO CAPITAL GROWTH?
  Yes, you can sell your digital gold back to us anytime, and there will be no charges for the transaction. The proceeds from the sale will be credited to the local account registered on the Pos Malaysia Gold-i platform.

2. When will I get my fund after I sell my Pos Malaysia Gold-i?
 
Payment Method Time-frame
(business days)
Credited to Bank Account Within 48 hours

Note:
* Business days referring to Federal Territory.

STORAGE

1. Is my Pos Malaysia Gold-i safe?
  Absolutely!
Gold bars stored with SG4S are covered by insurance for full replacement value.
Metal account statements are issued daily by SG4S to confirm the details of total holdings.
Daily reconciliations by GO Capital Growth to continuously ensure accuracy and accountability.
Annual audit will be conducted by SALIHIN Shariah Advisory Sdn Bhd at the vault facility to confirm the compliance and accuracy.
You can log into your Pos Malaysia Gold-i account at any time to view your transactions and gold bar holding.

2. How long I can hold on to my gold?
  There is no any minimum or maximum period imposed.

3. What are the storage fees?
  Storage fees are 1% per annum based on your daily gold holding. The storage fees will be automatically deducted from the available gold balance in your Pos Malaysia Gold-i account at the end of each month or MYR 1.00 equivalent in grams, whichever is higher. Pos Malaysia Gold-i is committed to passing on the savings of the storage fee to you as its AUM (Assets Under Management) increases and economies of scale are achieved.

4. Do I have personal access to my gold?
  The gold bars are stored in high-security vault and there is no public access to any of SG4S vaults.

PHYSICAL GOLD FULFILMENT

1. How do I convert my Pos Malaysia Gold-i to Minted gold bars?
  Yes, you have an option to convert available Digital gold balance in the Pos Malaysia Gold-i account to physical Minted gold bars. Each minted bar is bearing the exclusive branded IGR™ logo and sealed in protective Certificate or in IGR security packaging that guarantee the 999.9 purity and weight.

2. What is the cost of my fulfilment fee?
 
Making Charges
Denomination
(gram)
Making Charges/pc
(MYR)
0.5 52.00
1 48.50
2.5 83.00
4.25 88.25
5 85.50
10 130.50
21.25 239.25
50 515.50
100 865.50

Courier Charges
Courier Charges Cost Packing Limit
WM/EM MYR15.00 per parcel 30pcs/100g

Note:
1) The fulfilment fee refers to Making Charges: (Premium/Pcs + Handling Charges/Pcs + Insurance/Pcs) + Packaging & Shipping.
2) Packaging and shipment cost charge once only.
3) ACE reserves the right to revise the fulfilment cost from time to time without prior notice. The changes will base on the charges imposed by the vendor and service providers.
4) Maximum for physical gold fulfilment of minted gold bar is 100 gram or maximum 30 pieces each time for each parcel.
5) It applied to both West Malaysia and East Malaysia, delivery is available in Malaysia only.

For illustration physical gold fulfilment only.
Scenario Calculation Total Customer to Pay
Making Charges Packaging Shipment
2 grams physical gold (same denomination - 1 gram) MYR 48.50 x 2 pcs MYR 15.00 MYR 112.00
100 grams physical gold (multiple denomination) 50 gram - MYR 515.50 x 1 pcs
10 gram – MYR 130.50 x 3 pcs
5 gram - MYR 85.50 x 4 pcs
MYR 15.00 MYR 1,264.00

DOORSTEP DELIVERY

1. What is the estimated delivery time?
 
Destination Standard Delivery (business days)
Peninsular Malaysia 3-5
East Malaysia 5-7

Note:
Business days is for Federal Territory.
During peak seasons, we kindly ask for your understanding as we may require additional time to carefully package and arrange the shipment of the minted gold items.
For physical delivery, the purchaser needs to appoint the seller as his/her agent(wakil) to keep/hold the gold purchased/converted in its custody (wadiah) until the collection takes place by the purchaser or his/her appointed agent (wakil), or delivery of the gold by the agent(wakil).

RETURNS AND REPLACEMENT

1. Can my Minted gold bar be returned?
  As a general policy, we do not provide returns for Minted gold bars. However, if you believe your situation falls under exceptional circumstances, please feel free to contact our customer services team for further assistance.

2. What happens if my gold is lost during transit?
  Rest assured that your gold is fully insured. If, for any reason, you do not receive your minted gold bar within the standard stipulated business days after applying for delivery, please reach out to our customer services team immediately. They will guide you through the necessary procedures to address the situation."


PAYMENT METHODS

1. What are the available payment channels?
 
Over the counter
FPX*
Note:
The processing fee for FPX transactions is MYR1.20 per transaction.

ORDER AND PAYMENT CANCELLATION

1. How do I cancel my order and payment?
  No cancellation can be done once the order are paid and confirmed. Please contact our customer services team for any further assistance.

ACCOUNT CLOSING

1. What is a dormant account?
  A dormant account refers to an account, in this case, the Pos Malaysia Gold-i account, that has become inactive due to having a NIL (zero) balance in the gold holdings and no debit or credit activity for a consecutive period of 12 (twelve) months after the date of the NIL gold balance. In such cases, the account is considered dormant or inactive until further activity occurs.

2. How do I reactivate my dormant account?
  You are required to contact our customer services team.

3. How do I close my Pos Malaysia Gold-i account?
  For a smooth account closure process of your Pos Malaysia Gold-i account, please ensure that there are no outstanding gold balances remaining in your account. Next, kindly reach out to our customer services team, and they will be glad to assist you with the account closure request.

FOR MORE ENQUIRIES

1. Contact Us Anytime
 
Customer Services Team Details
Operation hour: Monday - Friday: 09:00 am to 6:00 pm (Excluding Public holiday)
Contact No.: 01300 300 300
Email: [email protected]
Company Address: Tingkat 3, Ibu Pejabat Pos Kompleks Dayabumi, 50670 Wilayah Persekutuan Kuala Lumpur


OTHER INFORMATION

1. Is my Pos Malaysia Gold-i Account protected by Perbadanan Insurans Deposit Malaysia (PIDM)?
  Pos Malaysia Gold-i account is a non-principal guaranteed product, non-interest-bearing account and it is NOT protected by PIDM.

2. Is there any risk exposed to Pos Malaysia Gold-i account?
 
Investment Risk

The net return on Pos Malaysia Gold-i is subject to market conditions in the volatile gold market. Returns in gold trading are uncertain, and there is a risk of earning no returns and/or incurring losses.

Pricing Risk

A decline in the value of a security or an investment portfolio, excluding a downturn in the market, could happen due to multiple factors such as economic conditions, industry trends, and geopolitical events.

Market Risk

Pos Malaysia Gold-i customers are advised to manage the risk of losses on financial investments caused by adverse price movements. Examples of market risk include changes in gold prices, interest rate fluctuations, or foreign exchange rate changes.

Note:
* We recommend that you carefully review and comprehend the Terms and Conditions of the Pos Malaysia Gold-i Account. Before registering, please make an informed decision based on your own judgment and/or seek independent advice, if necessary.